Patient Journey Partner (Kuwait)

The Position

The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.

The PJP is an empowered leader and the local face of Roche. It collaborates closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.

This role is locally embedded in the ecosystem, is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs), and it has no profitability, sales objectives or incentives.

The PJP is a senior level role within the affiliate, who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey.

Your Responsibilities

• The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. The PJP also brings the inside out, to bring Roche expertise, science and knowledge to the ecosystem
• Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster
• Partners with patient journey partners to remove roadblocks and unlock possibilities to deliver value for patients and the community
• Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner
• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem
• The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs
• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services
• Contributes to identifying, mapping, engaging and managing ecosystem stakeholders

Who You Are

• You hold a University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus. Practical understanding of digital innovation methodologies or CCXA Academy are preferred
• You have deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level
• You built broad understanding of Roche’s present portfolio and future pipeline, such that they can work on future-based solutions
• You bring a comprehensive understanding of medical affairs strategies and tactics including clinical research
• You are able to think on (Healthcare) system level and listen deeply
• You bring advanced stakeholder engagement skills including partnering with TAE's and. Experience partnering with PAGs is highly desired
• You bring experience in leading Cross-functional team. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired
• You built advanced business acumen with desired expertise in commercialization, medical and customer experience excellence
• You are able to understand and leverage digital means and tools, and built deep experience in agile ways of working
• You are fluent in Arabic and English languages

Mindset & Behaviors/ VACC

• The PJP demonstrates personal purpose around improving the patient journey, as well as strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally
• You are a true visionary, defining and embedding the strategy around creating better health outcomes for more patients faster, bringing a strong entrepreneurial Demonstrate entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)
• Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche
• Self-managed and self-directed - altruistic in supporting the global network
• Display of integrity in everything (i.e. open, honest, ethical and genuine)
• Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling
• Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say “No” to stakeholders when the value is not predictable/foreseen

About Roche

Roche is a company with a 125 year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so.

In response to the increasingly volatile world we live in, Roche Pharma International began a wide scale transformation process - changing our ways of working to be more agile, less hierarchical, highly collaborative. Now we take the next STEP in our journey focusing on how we can deliver the greatest value and make a meaningful difference to our customers, patients and society.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.