Senior Supply Associate - Experience

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Role

You are the center of experience at Careem and the customer’s voice. You’ll be ensuring that through your actions daily you are able to address the pain points of captains/customers and enhance their experience.

What You'll Do

• Being aware of the importance and implications of customer feedback
• Responsiveness to customer needs and you go above and beyond to address their requests
• You are responsible for daily actioning/tracking of captain/customer experience goals
• Make straightforward decisions based on predefined options using clear criteria/procedures.
• Deal with exceptions within established parameters using clearly specified rules and procedures.
  

What You'll Need

• Must be a strong team player.
• You encourage the team to develop and apply their skills.
• You suggest ways of improving performance and competence.
• 1-2 years of experience in the industry with a strong passion and desire to grow quickly and learn
• Demonstrate proactivity and have no qualms working in fast paced, high pressure and ambiguous environment where things change constantly and agility is required
• Understand the nature of the business; how the different departments function both in their own right and as part of the organization
• Understand the requirements of the users (Customer, Captain, Merchant by looking at the data and propose possible solutions
  

Where you'll be

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
• You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.