Assistant Director of Rooms
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- Provide leadership and management for the Rooms Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and Hotel.
- Directly supervises the Department Heads of the Rooms Division. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on resort initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed
- Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division
- Resolves guest complaints from of the Residential areas, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service
- Assures that financial goals of the division and the division are being met
- Take action in all matters related to the safety, security, satisfaction and well- being of the guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
Qualifications
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This may include some evenings, weekends and holidays.
- Applicants are highly recommended to have a minimum of 5 years of experience in Resort Management.
- A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience.
geo
in Qatar , Doha city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
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2 years ago
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