Technical Support Engineer 1

About the job

Technical Support Engineer 1 (Connectrix Team)

Delivering technology for a changing world calls for a flexible workforce.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Primary Storage team in Cork.

Key Responsibilities

Supporting Dell Connectivity products for DELL customers across Globe

Primary responsibilities include remote technical support for FC SAN products such as Brocade, Cisco fabric switches & DELL IP Switches

Troubleshooting and simulating the problems in lab and providing solutions to customer

Technical support includes voice call/dial in and troubleshooting remotely

Day to day activities include Connectrix break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams

Troubleshoot the issue and provide solution to the customer

Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from DELL Customers, Customer Engineers, or remote maintenance calls and Web Support Calls

Candidates should demonstrate specific knowledge of DELL products Exhibit a positive attitude to customers and other employees

Ability to support and communicate with customers over the phone or preferred communication method by customer

Flexible to work in 24/7 shifts (Rotation Shifts)

Work on customer issue remotely via phone/email/chat/WebEx

Essential Requirements

Experience on FC Switches Brocade, Cisco & SAN management

Working knowledge of TCP/IP, iSCSI and Fiber channel protocols

Troubleshooting (fix issues related to advanced configuration on Switches (Brocade & Cisco)

Experience in NAS/ SAN storage would be an added advantage

Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows

Strong knowledge on fibre channel basics

Strong customer service skills to address issues/escalations

Excellent analytical, troubleshooting and problem solving skills

In-depth knowledge on Fabric switches will be added advantage

Good working knowledge of IP, iSCSI and fibre channel protocols

Knowledge on replication technologies

Ability to make effective decisions dealing with product and customer issues

Exhibit a positive attitude towards customers, other employees and be a great team player

Excellent oral & written communication skills

Proficiency in hardware, software and/or operating system environments

Should be willing to work in shifts (24/7 environment)

Strong communication skills.

Desirable Requirements (Any of the following will be beneficial)

FC Switches Brocade, Cisco & SAN

TCP/IP, iSCSI, and Fiber channel protocols

Troubleshooting

NAS/SAN storage

Host operating systems like Solaris, HP-Unix, AIX, and Windows

RAID 

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.

Closing date: Apply Today!

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