Technical Support Engineer
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- Responsible for following projects Installation and POC with our partners.
- Ensures the regular & proper verification, performance, implementation for already exist and new projects.
- Conduct training sessions for partners/clients on newly installed hardware products.
- Validates system functionality by executing the operational checklist in order to ensure that each piece of equipment is working properly.
- Experience in engineering documents and technical submitting
- Collaborates with project manager in quote preparation and deliver detailed project plans and work breakdown.
- Create documentation for delivered projects and follow up with customers after installations.
- Provide technical client support and issue resolution remotely (via email, phone, and other electronic medium) or onsite.
- Conduct live demos to introduce hardware products to clients.
- Responsible for the software installation process for clients as per Company standards.
- Coach & lead partner’s hardware technicians
Job Requirements :
- Bachelor of Engineering – Electronics and Communications Dept.
- 2-3 years of experience in related field.
- Good English command.
- Flexibility with Work Conditions and Emergency Cases.
- Solid experience in problem analysis and resolution of software problems.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
- Strong written and verbal communication skills.
- The ability to establish rapport and motivate associates at all levels in an effective manner
- The ability to manage multiple tasks simultaneously.
- Strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Starting with 2 years
Jobs in EgyptThis job is closed
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1 year ago
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