Technical Support Specialist
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We’re looking for a highly motivated ‘’Technical Support Specialist’’
WeDeliver is a tech-driven B2B asset-light logistics platform for emerging markets. We connect businesses who want to ship parcels to their customers, with our verified service providers (freelancers, logistics companies, crowdsourced warehouses), providing them with wide range of reliable, scalable, cost-efficient logistics services.
The position:
Operations Support Specialist is responsible for providing support to all operations activities to make sure that the operations are going smoothly and our clients and captains’ expectations are met.
Job Description:
Work closely with relevant Employees and customer experience teams to streamline processes and apply best practices.
Handling tickets received from other Capital Teams within agreed SLAs and quality standards.
Work by metrics to evaluate captain KPIs including speed, efficiency, effectiveness, quality, and accuracy.
Solve critical Employee problems and improve experience KPIs through data analytics and creation of action plans for continuous improvement.
Identify gaps in Employees Experience and propose solutions to resolve & improve.
Supporting the setup of existing and new clients
Onboarding the new driver
Handle client issues related to operations
Monitor operations and drivers performance
Job Requirements:
1- 2 years of Experience working in a fast-paced customer centric environment
Bachelor Degree from any related college
Ability to react in a fast-changing environment
Keen eye for detail
Strong interpersonal skills
Excellent written and verbal communication
What you can expect from us.
Learn and work with some of the best entrepreneurs that will give you insights to all relevant aspects of building a company.
Attractive Package
Work in a flat, modern organization with no bureaucracy where trust is the most important trait
Explore and learn from new cultures that are most likely very different from what you’re used to / offices in 4 countries
Work in a fast-paced company where the time between the decision to action is minimal.
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Starting with a year
Jobs in EgyptThis job is closed
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2 years ago
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