Reception Assistant

We are looking for highly organized candidates with excellent people skills for the position of a Reception Assistant, Company Accommodation are responsible for providing Reception and Accommodation services to guests, undertaking various administrative duties. To ensure that the overall housekeeping, maintenance, and utilities operation runs efficiently. Additionally, the candidate is responsible for associate morale; guest focused hospitality, achieving budgetary goals, and interdepartmental relations.

Principal Accountabilities

• Ensure Coordination with the Receptionist for all day-to-day activities
• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Providing Accommodation Policies, rules, and regulation to guests.
• Coordinate with Receptionist regarding accommodation requirements for newly arriving Guests.
• To ensure that all services and replenish all rooms they are allocated to Accommodation standards.
• Inspect all rooms before allocating to guests and ensure the room is ready for the guest.
• Ensure the overall maintenance and cleanliness of the accommodation is maintained by carrying out regular spot checks.
• Ensure that the accommodation, gym & recreational rules are adhered to by all associates.
• Ensure that full housing inventories are checked prior to the departure of any associates
• To be aware of the days business both in Room Occupancy and Special Requirements.
• Ensure that Janitors trolleys are always kept clean and tidy; trolleys to be re-stocked to standard prior to going off duty.
• Immediately report any theft from rooms and noting if door was opened/closed.
• To ensure that any lost property is recorded correctly.
• Rooms/items requiring maintenance to be reported immediately to maintenance team.
• To report and where possible act on any incidents or accidents.
• To deal with any occupant’s complaints in a professional manner and to notify management of these.
• To be familiar with and comply with all company policies regarding: Fire, Health & Safety & Security.
• To perform any other duties as may be reasonably requested by management from time to time.
• Education, Skills And Experience
• Graduate or equivalent.
• Certificate or diploma in hospitality is an advantage.
• 3 to 5 Years Guest/customer relations experience, preferably in a hospitality environment.
• Strong working knowledge of relevant computer software including MS Office
• Administrative skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Previous experience of working in a service driven, customer focused environment
• Ability to work well on own initiative as well as part of a team.
• Motivated individual with strong work ethic.
• Must be physically fit.
• He must be reliable and able to work flexible hours that will include weekends and holidays.
• Professional appearance and attitude.

Req No.

41424BR

Employment Status

Fixed Term (agency) - Full Time

Organization

Middle East, Egypt & Turkey

Business Sector / Division

MEIET Operations

Region

Middle East, Egypt, Turkey (MEET)

Country

Saudi Arabia