Customer Service Consultant
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Job Description
- Approving/rejecting all requests to authorize treatment before any surgery or procedure.
- Deal with members’ telephone enquiries, evaluate the situation and apply business criteria and detailed knowledge of Bupa Global products to make appropriate decisions.
- Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.
- Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
- Apply changes to existing memberships according to Bupa policies and processes
- Reissuing and tracking members’ documents
- Making manual collections from customers’ credit cards
- Deal with billing inquiries.
- Raising manual credit notes and invoices when needed
- Issuing membership letters for customers to confirm cover
- Issuing payment receipts for members and group payments when requested.
- Deal with providers that may have any queries related to their dealings with Bupa Global or on behalf of their clients.
- Take responsibility for ensuring that the system records reflect up to date communications with internal and external customers so that enquiries can be dealt with quickly and efficiently.
- Ensuring members’ contact details are up to date on the system.
- Provide support to other Bupa Global Departments to overcome cultural and language barriers.
- Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.
- Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.
- Use agreed levels of authority and previous experience to make effective business decisions.
- Take ownership of the enquiries and liaise between departments to provide a ‘seamless service’ to members.
- Support new team members throughout their learning curves.
- Ensure that the team objectives are met through out the year
geo
in Egypt , Cairo city
number of positions
1 Jobs available, apply now
job type
FULL TIME
experience years
Mid-Senior level
Jobs in EgyptThis job is closed
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1 year ago
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